Why is communication written and verbal so critical in CNA duties?

Communication, both written and verbal, is essential in the duties of a Certified Nursing Assistant (CNA) because it plays a vital role in ensuring that information is accurately exchanged among health care team members, patients, and caregivers. This accurate exchange is crucial for promoting patient safety, as healthcare decisions are often based on the information provided through communication.

When a CNA communicates effectively, they can report changes in a patient’s condition or alert the healthcare team to any potential issues, allowing for timely intervention. Furthermore, clear communication helps to establish trust and rapport with patients, which can enhance their overall care experience and contribute to better patient outcomes.

Written communication, such as charting and documentation, is equally important, as it creates a permanent record of a patient's care, which can be referenced by all members of the healthcare team. Verbal communication facilitates real-time discussions, enabling immediate feedback and clarification when necessary. Together, these forms of communication ensure that everyone involved in patient care is on the same page, leading to improved safety and quality of care.