Which skill is vital for effective communication between CNAs and patients?

Active listening and empathy are crucial skills for effective communication between CNAs and patients because they foster a trusting relationship and encourage a supportive environment. Active listening involves fully concentrating on what patients are saying, understanding their needs, and responding thoughtfully. This ensures that patients feel heard and valued, which can significantly enhance their overall experience and comfort level.

Empathy goes hand in hand with active listening, as it requires recognizing and understanding the feelings of patients. When CNAs express empathy, they validate patients' emotions and experiences, which can help in building rapport and making patients feel secure and respected. This combination not only improves communication but also contributes to better patient outcomes, as understanding their concerns allows CNAs to provide more tailored and compassionate care.

In contrast, utilizing humor might not always be appropriate, as it can be misinterpreted or may not resonate well with all individuals, especially in a healthcare context. Being assertive might be necessary at times, but when combined with criticism, it can lead to a breakdown in communication rather than facilitate collaboration. Lastly, relying on formal language can create barriers, as medical terminology may not be understood by patients, leading to confusion rather than clarity. Thus, active listening and empathy stand out as the most effective skills for enhancing communication in a