Which of the following actions by the nurse aide can BEST demonstrate active listening skills?

Active listening involves fully concentrating, understanding, responding, and remembering what is being said. The action of responding when appropriate demonstrates active listening skills effectively because it shows that the nurse aide is engaged in the conversation and values the speaker's message. By responding, the aide can ask clarifying questions or provide feedback that reflects understanding, which further encourages open communication.

While taking notes can sometimes be helpful, it may distract from the interaction and make the speaker feel less valued. Nodding in agreement suggests attentiveness, but it does not actively involve the listener in the conversation. Avoiding eye contact is counterproductive to active listening as it conveys disinterest or distraction. Therefore, responding appropriately is the best demonstration of active listening skills, enhancing communication and fostering a supportive environment.